Debt Collection Specialist

Your responsibilities

Following Bigbank's business strategy, sales targets and achieving credit quality goals by building strong relationships with new and existing clients
Serving current clients who are experiencing difficulties in repaying their loans in accordance with the bank's internal regulations
You negotiate with debtors to fully repay debts or agree on an installment payment plan
Maintaining up-to-date and detailed information on client receivables in the managed portfolio
Processing client inquiries and resolving related invoice cases
Controlling client payments to be made according to the agreed terms and conditions

The successful candidate must possess

Higher education, Bachelor's or Master's degree (considered as an advantage)
Business-level English (written and spoken)
Computer literacy - MS Office (mainly Excel)
Very good financial culture
Experience in a similar position
Initiative and result-oriented
Excellent communication and negotiation skills

You will be rewarded

Competitive salary
Social package with various benefits
Good conditions for professional and personal development
Bonus scheme depending on your own performance

Contact

You have a dedicated contact person always ready to answer all your questions. Just write to Dimitriya Georgieva ([email protected]), HR Partner

Are you our perfect fit?

It's time to apply!

Business

Debt Collection Specialist

Sofia

Please fill in this form or send an email with your CV to [email protected].

We’re excited to hear from you soon!

What to expect from the recruitment process?

Are you interested in joining our team? These steps give you an overview of our recruitment process, but there might be variations, depending on the location or specific job position.

Interview: We will have an interview with the selected candidates. Sometimes several interviews are held with key stakeholders, depending on the position.
Homework and Tripod test: For some positions, the selected candidates are asked to complete homework and Tripod test.
Job offer: Congratulations, the successful candidate will receive a job offer.
Onboarding: Every new hire will have their unique onboarding program, specially made for them to cover the requirements of the position.

FAQ Frequently asked questions

What are the requirements for a successful application?: When you start putting together your application for a position at Bigbank - in your CV and cover letter, please present your relevant skills, knowledge and experience and explain, how you could help to contribute to Bigbank’s success. It would be great to also get an insight into your professional competencies - specific activities, achievements and results.

We believe that successful hiring is based on shared values and cultural beliefs, so let us know, what you believe in.

Of course, remember to include your contact details, so that we could get in touch with you.
What happens after I have applied for a job?: Once you have submitted your application, you will receive an email confirmation that we have received it.

We will review the applications and select the strongest candidates for the role, who will be contacted and invited for an interview.
What is the time frame of the overall recruitment process?: Our usual hiring process takes between 4 to 8 weeks after the job opening is posted. However, there can be some exceptions, depending on various factors, including volatility of the business and market conditions.
What is the testing and background check phase?: As a responsible employer operating in financial sector and observing strict ethical norms, we usually run background and reference checks to ensure our new colleagues have a strong record of high integrity and solid recommendations.

Some positions will also include a testing phase, customized to the job position. Depending on the requirements of the role, you can expect tasks evaluating your specific skills and knowledge as well as general psychometric tests.
Do you check references without first asking candidates?: No. Even, if you provide contact details for your references in your application, we always ask for explicit permission, before contacting them.
If I have further questions, who can I contact?: Please contact us at [email protected].

By the way, we speak English, Estonian, Latvian, Lithuanian, Russian, Finnish and Bulgarian, so you can use any of these languages.

How can we help?

Debt Collection Specialist

Your responsibilities

The successful candidate must possess

You will be rewarded

Contact

Are you our perfect fit?

Are you our perfect fit?

It's time to apply!

Debt Collection Specialist

What to expect from the recruitment process?

Interview

Homework and Tripod test

Job offer

Onboarding

FAQ Frequently asked questions

What are the requirements for a successful application?

What happens after I have applied for a job?

What is the time frame of the overall recruitment process?

What is the testing and background check phase?

Do you check references without first asking candidates?

If I have further questions, who can I contact?

About us

Locations

Open positions