Debt Collection and  Customer Administrator

Debt Collection and Customer Administrator

At Bigbank we want to be the most recommended digital financial service provider and we are looking for Debt Collection and Customer Administrator in our Sofia office.
Sofia, Bulgaria
Application deadline is 30 April 2021

You will be doing

  • You will be supporting the Bigbank’s business strategy, targeted sales results and credit quality targets achievement through building strong relationships with new and current customers.
  • You will concentrate on serving current customers who experience difficulties in repaying their loans in accordance with bank’s internal regulations.
  • You will solve customers’ problems following the principal of providing right information at the right time in right channel.
  • You will ensure that application data and data quality in customer related information programs are at high level.

You already have

  • You have experience in Debt Collection role.
  • You have experience working in customer service, preferably in financial sector.
  • You have experience in multicultural organization.
  • You have the ability to work both individually and in a team.
  • You have proficient Bulgarian, both at speaking and writing.
  • You have very good English skills.
  • You have very good computer skills (MS Office, CS programs).

We will be offering

  • Fixed Remuneration which is reviewed yearly based on your performance.
  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at
  • Good conditions for professional and personal development (Internal Trainers Academy, Lean Academy, 4DX methodology and more).
  • 'Let's do this!' mentality in international banking environment.
  • Additional benefits according to Bigbank Remuneration system's principals.


You have a dedicated contact person always ready to answer all your questions. Just write to Kristiyan Panov, the WOW Support Specialist.

    Are you our perfect fit?

    Are you our perfect fit?

    It's time to apply!

    Please fill in this form or send an email with your CV to are looking forward to hearing from you.

    What to expect from the recruitment process?

    Are you interested in joining our exceptional team? These steps give you an overview of our recruitment process, but there might be variations, depending on the location or specific job position.


    Homework and Tripod test

    Job offer


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