Month of good service in Estonia
March has been the Good Service Month in Estonia for 20 years already, when special attention is paid to valuing the profession of a service worker and the good service offered by organisations.
The Best Customer Service Contest is primarily intended for people whose job is to communicate with customers. The best person this year can be a service worker in any institution. In addition to sellers, people are also serviced by, for example, waiters in catering establishments, bus and taxi drivers, hairdressers, beauticians, tellers in banks and operators in call centers. Broadly speaking, even teachers in schools and kindergartens come into contact with servicing people. The art of service is a skill in itself, and the best in Estonia deserve to be noted and recognised for doing this work.
Following, you can read one example of our positive and passionate Real Estate Loan Specialist Alla Tamme.
Full of positivity, Alla has been working in Bigbank's housing loan team for just over two years. Alla says that our home is our fortress, and her greatest joy is to bring this sense of security to our customers on a daily basis!
Alla is convinced that when a customer service representative feels good, it is also expressed in her eyes, facial expressions and tone of voice: "Even when smiling on the phone, the customer feels it and it creates a lot of positive emotions in them!".
In her work, Alla feels the most joy from realizing that she was able to really help the client, expand their horizons or reduce the burden of worries. It is most heart-warming when a client expresses their well-being through words of praise. Alla overcomes various challenges with flying ease and admits with a smile: "The more complicated the project, the greater the will to solve the mystery!".
Bigbank is like one big family
At Bigbank, all employees carry the company's values with them on a daily basis. Caring, simplicity, development, result-oriented and courage are the keywords that can not only be heard, but also felt. In Alla's eyes, caring is one of the core values of customer service, which helps her to understand and help her customers.
"Wanting to offer the best service, to be a better colleague or simply a better person is what makes me one of the real 'Bigbankers'," she says.