What you'll be doing

  • Supporting product development with the activities of experience mapping (persona, empathy maps, user scenarios, use cases, journey maps, service design).

  • Creating wireframes, prototypes and final visuals for new features and testing them on end users.

  • Working closely with front-end developers and supporting them with design guidance and visual reviews.

  • Contributing to our living design system (Interface Components) with design components and guidelines.

  • Keeping your eye on the overall customer experience to create a seamless user flow.

Why is this important to Bigbank?

We like our customers and want them to have a delightful and consistent user experience. This is where you come in as an UX Designer!

How you'll spend your day

  • Collaborating with end users, product team, designers, branches, marketeers and management.

  • Interpreting business and product vision into user-friendly services.

  • Combining user expectations, business requirements and legal constraints into user-friendly flows and breaking them into design components.

  • Testing design prototypes and production-ready coded designs in multiple browsers and platforms.

  • Analysing customer data and user feedback.

  • Researching user patterns, accessibility issues and UI trends.

  • Discussing your work with fellow designers on weekly design reviews.

  • Interacting with our living design system (Interface Components) - either using existing patterns for your flows, creating new components to support user experience or working with front-end developers creating new components.

  • Enjoying (semi)casual birthday gatherings in the open kitchen with cakes, snacks and the occasional beverage, with bubbles or without.

Things you’re already doing:

  • You have designed interfaces, design systems and experiences for the last 3–5 years. You are just about to finish a great project at which we’d love to have a look at.

  • Experience mapping is a natural part of your design routine. You use personas, empathy maps, user scenarios, task flows, and journey maps daily to communicate core product problems, opportunities and solutions.

  • Interactive prototypes are your favourite sources for user feedback and design development.

  • You understand HTML/CSS and sometimes write a bit of basic code yourself. Previous knowledge and experience with Vue.js will make us jump from joy.

  • You enjoy explaining your ideas to other designers, engineers, project managers and stakeholders.

  • Latest updates, research articles and news about UX best practices, UI trends, and design standards fill your feed(s) and mailbox.

  • You enjoy working in a team and have a proactive attitude.

  • You have significant, almost never-ending drive to find solutions.

Things we're working on

First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers in order to figure out what is needed for creating a good user experience. Now, we are building a new banking platform which is based on micro services and goes through the entire stack. To contribute to the goal of the company, we in design team are creating product concepts, improving and automating the design toolset for product teams, unifying user flows and building a central design component library.

Tools you'll be working with

Sketch, Abstract, InVision, Proto.io, Fork

You'll be rewarded like this

  • Competitive salary (reviewed yearly based on your performance)

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram

  • Good conditions for professional and personal development - programming workshops by our awesome Developers, UX trainings and conferences

  • 'Let's do this' mentality in international banking environment

  • Monthly sports benefit + free participation at 2 national sport events

  • Additionally 2 paid important personal days

  • 3 paid ‘stay at home and get well’ days


You have a dedicated contact person always ready to answer all your questions. Just write to Triin Liisma, the Head of WOW Support Services, Tallinn, or call her at +372 5665 8813.

Share your work with us

If you have, send us a link to some projects you are proud of, we'd like to take a look.


Send us an email jobs@bigbank.eu by October 7th, 2018.