Area: Customer Relationship Management
Location: Stockholm, Sweden
Type: Permanent, full-time
What you'll be doing
You ensure that clients receive excellent service in all channels.
You ensure that customer problems are solved during first contact.
You make sure that service quality targets are achieved within agreed time and resource limit.
Why is this important to Bigbank?
We like our customers, believe that each customer is unique and want them to have a personal user experience. In order to achieve this, omni-channel customer experience is key to us. Here's where you come in.
How you'll spend your day
You will build relationships with our existing customers.
You make sure our deposit customers’ onboarding process is done in a professional way.
You ensure that the bank’s processing of loans, debt collection and deposits are followed and new and existing customers are provided with high-quality support.
You make sure that application data quality in customer related information programs is at a high level.
You support other employees when needed and share best practices, ideas and customer related information within the team.
Things you’re already doing:
You have experience in customer service, preferably in the financial sector.
You have proven high standard delivery in support services.
You have teamwork experience.
You have good communication skills.
You are fluent in Swedish and at a good level in English.
You are good listener and able to understand customers from many cultures.
You are proactive and highly motivated.
Things we're working on
First we transformed from old school offices-based banking to purely digital banking. Next we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of microservices, renewing our entire technology stack.
Tools you'll be working with
MS Office, Outlook, Confluence, Jira, Profit SE, Genesys
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional and personal development
'Let's do this' mentality in international banking environment
Monthly sports benefit
Workplace in the center of Stockholm
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just send your message to Pontus Hermansson, the Head of Sales and Marketing.
Feedback from employee:
"Bigbank is a super friendly employer who takes one's personal needs seriously. I have very nice colleagues and always look forward to getting to work. I have worked at Bigbank for almost a year and feel that I have developed both as a person but also within the profession. I feel satisfied with where I am in life and feel that there are good opportunities to develop and rise within the bank. This really is a workplace for a driven and economically aspired individual, who lives to develop at all levels."
Alexander NordinCustomer Administrator at Bigbank
Send us an email email@example.com by June 24, 2018.