Area: Customer Relationship Management
Location: Tallinn, Estonia
Type: Permanent, full-time
What you'll be doing
You will manage the relationship with our Hire Purchase partners, commence the cooperation with new partners and make active sales.
Why is this important to Bigbank?
We like our customers and want them to have a delightful user experience. In order to achieve this, omni-channel customer experience is key to us. To provide it, we need solid solutions and great partners who would offer our Hire Purchase product. Here's where you come in.
How you'll spend your day
You will communicate with different Estonian retail chains from CEO to the sales persons and try to find the best possible solution for them.
You will hold trainings for our partner employees regarding our products and how the processes work.
You will consult our partners and help them with issues.
You help to conduct the necessary procedures related to the partner relations.
Things you’re already doing:
You have previous experience with active sales
You have previous experience in B2B customer relationship management
You can communicate in Estonian, Russian and English
You have internal drive for excellence and getting things done
You have business mind-set, proactive attitude and enjoy working in a team
You have driver’s licence
Things we're working on
First we transformed from old school offices-based banking to purely digital banking. Next we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are reaching to give the best customer service to our partners and customers.
Tools you'll be working with
JIRA, Confluence, MS Office
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional and personal development
'Let's do this!' mentality in international banking environment
Monthly sports benefit + free participation at 2 national sport events
Diverse internal events
Permanent, full time job position
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just write to Triin Liisma, the WOW Support Specialist
Fill in the form below or send us an email email@example.com