What you'll be doing

  • Our self-service team defines and implements customer journeys for Bigbank customers. You will help to define the self-service for all Bigbank countries working alongside with UX designers, branch managers, engineers, marketing, legal & compliance, customer support and other stakeholders. We have our roadmap full of expectations for next 2 years and we need you to help to define and agree how we can make these dreams happen.

  • You will be joining our team as we go live with our new banking system, including self-service, in the countries where we are operating one by one.

Why is this important to Bigbank?

We are building a fully digital bank from scratch and this comes with redefining our customer journeys and internal business processes. We need to make sure our business process and technology can scale as well as fit local market needs and you will be part of team who creates new customer journeys and changes how we operate inside Bigbank.

How you'll spend your day

  • Understanding and defining business change needs and translating them into requirements.

  • Assisting Product Manager and UX Designers in defining Epics and carving out user stories together with the development team.

  • Identifying and building relationships with internal and external partners to successfully manage and deliver high-quality products and solutions.

  • Facilitating communication between technology teams and the business stakeholders.

  • Coordinating delivery across cross-functional teams.

Things you’re already doing:

  • You understand the importance of building a product which can scale across countries and you enjoy finding and seeing patterns in everything you do. You enjoy gathering information from different stakeholders and you can easily present high level and very detailed business process concepts.

  • You have experience in projects with cross-functional stakeholders and feel challenged and confident in understanding and translating their business needs into services and products.

  • You have a good understanding of software development lifecycle (we’re agile).

  • You have experience or knowledge about APIs and creating services and business processes based on them.

  • You have experience with process mapping and have used some process mapping software.

  • It’s a bonus if you can query the data required to back up required features or if you have experience in building dashboards in Tableau.

  • You have passion for financial sector.

Things we're working on

First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of microservices.

Tools you'll be working with

Atlassian: Jira and Confluence, Tableau, Fleep, ZOOM, Postman

You'll be rewarded like this

  • Competitive salary (reviewed yearly based on your performance)

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram

  • Good conditions for professional and personal development

  • 'Let's do this' mentality in international banking environment

  • Monthly sports benefit + free participation at 2 national sport events

  • Additionally 2 paid important personal days

  • 3 paid ‘stay at home and get well’ days


You have a dedicated contact person always ready to answer all your questions. Just write to Triin Liisma, the Head of WOW Support Services, Tallinn, or call her at +372 5665 8813.


Send us an email jobs@bigbank.eu by August 31st, 2018.