Cross-Border Specialist (Dutch speaking)

Cross-Border Specialist (Dutch speaking)

Tallinn, Estonia
Job is available until 12.02.2023

What You'll be doing

In the Cross-Border Unit we support our customers by communicating with them directly over the phone and via email and behind the scenes by monitoring and analysing our processes to ensure a seamless customer journey. In addition, our employees play an active role in developing our products and in thinking of how Bigbank could be branded and represented in Cross-Border countries (DE, AT, NL).

    How you'll spend your day

    • You will advise our customers via email and phone.
    • You will monitor the portfolio to identify possible issues and solve them proactively.
    • You will be involved in developing improvements of our services.
    • You will conduct video interviews with our customers during the identification process.
    • You will be creating content to increase the brand awareness and trustworthiness in our Cross-Border countries.
    • You are able to work both individually and with/within a team.

    You'll be successful if You have

    • You are fluent in both verbal and written English and Dutch.
    • You have very good communication skills.
    • You are tech savvy and know your way around basic computer applications.
    • You are inspired to try and use new technologies and tools.
    • You are able to work both individually and with team.


    Genesys, MS Office, Banking Software NEST, Atlassian tools: Confluence.

      You will be rewarded

      • Truly interesting work and good conditions for professional and personal development.
      • Work in a company which values family and health.
      • Monthly sports benefit + free participation at 2 national sport events.
      • Office in the city centre.
      • Regular working hours from Monday to Friday 9.00 to 18.00.
      • Exciting team and company events - take a look today at


      You have a dedicated contact person always ready to answer all your questions. Just write to Kristiina Pedanik, the HR Partner.

        Sounds interesting?

        Sounds interesting?

        Apply now!

        Cross-Border Service Specialist
        • Tallinn, Estonia

        Please fill in this form or send an email with your CV to [email protected]. We are looking forward to hearing from you.

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