IT Support Specialist
Location: Tartu, Estonia
What you'll be doing
IT Support Specialist provides 1st level technical support to company employees through phone or service desk requests to ensure problems are seen to resolution. IT support provides hands-on software setup, integration and training throughout the company to meet company objectives. As an IT Support Specialist you will manage, setup and maintain all equipment such as printers, desktops, laptops, phones, and tablets. You understand company software platforms and provide support to all our employees as a superhero.
Why is this important to Bigbank?
We like our customers and want them to have a delightful user experience. In order to achieve this, omni-channel customer experience is key to us. To provide it, we need solid solutions and to get things done, we need working technology. Here's where you come in.
How you'll spend your day
You will be the 1st point of contact for all IT support that is required for employees to perform their job duties
You will be helping to set up and implement new features
You will set up and maintain employee’s computer/phone etc, based on their role
You will research and provide solutions that provide efficiencies and features that are better than current tools
You will manage phone and internet platforms
You will be an IT support superhero who provide support to all our employees located in our Tartu office
Things you’re already doing:
You have previous experience in providing IT support
You have knowledge of Mac OS (advantage)
You have very good level of Estonian (must), English (must) and Russian (advantage) in speech and writing
You have internal drive for excellence and getting things done
You have business mind-set, proactive attitude and enjoy working in a team
Things we're working on
First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of microservices, renewing our entire technology stack.
Tech you'll be working with
End-user hardware and software management (Windows and MacOS, phones, awesome tools for developers), Exchange/AD, corporate network (LAN/Wi-Fi), contact center platform, domain management, JIRA, Confluence
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional and personal development
'Let's do this' mentality in international banking environment
Monthly sports benefit + free participation at 2 national sport events
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just write to Signe Virolainen, the Head of WOW Support Services, or call her at +372 5188 575.
Send us an email firstname.lastname@example.org.