What you'll be doing

You will support all users with IT related matters, solve IT problems, follow the order of jobs, document completed jobs and help with the development and maintenance of IT Support team services.

Why is this important to Bigbank?

We like our customers and want them to have a delightful user experience. In order to achieve this, omni-channel customer experience is key to us. To provide it, we need solid solutions and to get things done, we need working technology. As we have ongrowing number of Apple users, then we need Apple product expert to help our users. Here's where you come in.

How you'll spend your day

  • You will support all users with IT related matters via phone, e-mail, Service Desk or in real life.

  • You will check over different inquiries from users at Service Desk and solve the problems.

  • You will maintain Tips and Tricks internal web page for users and conduct Apple using trainings.

Things you’re already doing:

  • You have previous experience in providing IT support

  • You have advanced knowledge of Mac OS, Apple devices and related software

  • You can communicate in Estonian and English

  • You have internal drive for excellence and getting things done

  • You have business mind-set, proactive attitude and enjoy working in a team

Things we're working on

First we transformed from old school offices-based banking to purely digital banking. Next we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new business growth enabling banking platform, which is based on micro services and goes through the entire stack.

Tools you'll be working with

JIRA, Confluence

You'll be rewarded like this

  • Competitive salary (reviewed yearly based on your performance)

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram

  • Good conditions for professional and personal development

  • Programming workshops by our awesome developers

  • 'Let's do this!' mentality in international banking environment

  • Monthly sports benefit + free participation at 2 national sport events

  • Diverse internal tech and other events

  • Permanent, full time job position

  • Additionally 2 paid important personal days

  • 3 paid ‘stay at home and get well’ days

Logistics

You have a dedicated contact person always ready to answer all your questions. Just write to Triin Liisma, the WOW Support Specialist, or call her at +372 668 1553.

Apply

Fill in the form below or send us an email jobs@bigbank.eu

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