Head of IT Support Services
Location: Tartu, Estonia
What you'll be doing
You will assure the functioning of applications and services managed by the IT Support Services Unit at agreed service levels and improve administration efficiency of applications and services managed. Also, the main task for a manager is necessary to keep the IT Support Services Unit sufficiently staffed and employees on a high motivation level to perform on their best level.
Why is this important to Bigbank?
We value our customers and want them to have a delightful user experience. This is where you come in if you're a Head of IT Support Services. How? We are building a fully digital bank from scratch with the help of flat management and an agile self-organising team. And you and your team are superheroes in that process to support the business with the appropriate technologies.
How you'll spend your day
You will lead the team in the aspects of team design (team competencies, size, roles, processes, etc.) and general direction
You will manage partner relations, contracts, budget and coordinate work with the sourcing partners
You will make sure, that we have the best possible offers and get the goods with the best conditions for the Bank
You will be a role model in efficient communication as the IT Support Services Unit is the first contact point for the Bank employees and relevant partners
You will participation in work-groups with technical competence regarding various application/service life-cycle (planning, designing, deployment, maintenance) phases, incl. services architecture and requirements planning
You will have close co-operation with other Units, Departments, Areas, and roles across the organization with the aim to improve the communication and escalate issues as soon as possible together with solution ideas if possible
You will represent organization in communication and cooperation with external partners
You will lead and if needed, then performing maintenance operations of supported applications and services, incl. Installing, configuring, patching, bug-tracking, solving issues of supported services
You will create and update processes, procedures, instructions, manuals regarding supported systems
You will continuously be analyzing and take actions to improve supported services reliability also, you will map supported systems components’ monitoring needs and methods
Things you’re already doing:
You have experience in team leadership and management skills at least 2 years.
You have a very good general knowledge of IT (software and applications, hardware, network, client-server, protocols, virtualization).
You have experience with 3+ years of experience in IT-support, systems engineering or administration of business-critical applications/systems.
You consider yourself skilled with Agile mindset and tools and you understand of software development life-cycle (we’re agile).
You get excited over building web-based applications (e.g. using LAMP, cloud technologies).
You enjoy helping other teammates and supporting them with any issue they might run into.
You have very good knowledge of IT security and modern technology trends.
You consider yourself as goal-oriented manager.
Things we're working on
First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of microservices, renewing our entire technology stack.
Tech you'll be working with
End-user hardware and software management (Windows and MacOS, phones, awesome tools for developers), Exchange/AD, corporate network (LAN/Wi-Fi), contact center platform, domain management, personnel/document registry, bookkeeping software’s
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional and personal development
'Let's do this' mentality in international banking environment
Monthly sports benefit + free participation at 2 national sport events
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just write to Signe Virolainen, the Head of WOW Support Services, or call her at +372 5188 575.
Send us an email email@example.com.