What you'll be doing

You are the driving force behind employee experience, a competitive advantage to become the most recommended digital financial service provider in the countries we operate. To get there, we need a professional and committed team who is proud of working in Bigbank.

Why is this important to Bigbank?

All Bigbankers understand their role in delivering our vision and strategy, what they need to do to be better tomorrow than today and feel their voice is heard throughout their lifecycle from the first contact during the recruitment process until their last working day in Bigbank.

How you'll spend your day

  • Driving senior managers to improve #bigbankwow (Bigbank Way of Working), while focusing on Bigbank business strategy, vision, mission

  • Supporting senior managers in empowering teams to deliver results through proactively developing relationships with company managers where delivery is always employee-centric, through goals, main messages, next steps and clear ownership

  • Providing guidance, support, editing, coaching and feedback to increase productivity and being digitally savvy for all Bigbankers in various communication-related activities improving the employee experience

  • Continuing the evolution of Bigbanker personas to better understand Bigbanker pain points and drive the improved processes

  • Cultivating the 'test, implement, test, change, repeat' mindset within daily activities of WOW Support Services and other teams

  • Designing information sharing as an experience, focusing on Bigbanker’s personal experience, both with a strategic and hands-on approach. The result: tested simple solutions and tools directly contributing to employee satisfaction, productivity, and enjoyable work at Bigbank

  • Developing the global image of Bigbank through an engaged and collaborative digital employee experience with a strong focus on storytelling, e.g. content plan across all internal/external channels

  • Driving the implementation of strategies and initiatives which start conversations, support and influence both internal and external communications and inspire Bigbank global brand

  • Designing customised solutions according to stakeholders, goals and data-driven decision-making to ensure Bigbank productivity, including strategic and tactical plans/initiatives, e.g. info flow to improve banking-related knowledge

  • Constantly developing information sharing, content and change management tools and processes in Bigbank intranet (incl. guidelines and handbooks, channels for #bigbankwow) and elsewhere

  • Training and developing Bigbankers regarding digital employee-related communication processes and utilising #bigbankwow & @lifeatbigbank opportunities for business

Things you’re already doing:

  • You believe employee engagement delivers business results and know how to keep the engagement constantly at high level.

  • You have experience with service design, user experience and project management, preferably from a multicultural team/cross-border organisation.

  • You have a digital mindset, you know what social is about and how to cultivate it.

  • You have consulted and/or coached top and middle level managers in employee experience related matters.

  • You have mapped, developed and used various internal communication tools and methods.

  • You have an internal training experience in delivering effective messages and other internal communication related topics.

  • You are familiar with internal communication and employer branding related best practices.

  • You can work both individually and in a team and know how to manage many projects simultaneously at a high quality level.

  • You have excellent verbal and written communication skills in both English and Estonian, including very good content writing skills.

  • You have higher education in social sciences.

Things we're working on

First we transformed from old school offices-based banking to purely digital banking. Next we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of microservices, renewing our entire technology stack.

Tools you'll be working with

Confluence, Jira, Service Desk, MS Office, Canva, Surveymonkey, Pigeonhole, Medium, Instagram, LinkedIn

You'll be rewarded like this

  • Competitive salary (reviewed yearly based on your performance)

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram

  • Good conditions for professional and personal development

  • 'Let's do this' mentality in international banking environment

  • Monthly sports benefit + free participation at 2 national sport events

  • Global WOW team empowering you more you can hope for :)

  • Additionally 2 paid important personal days

  • 3 paid ‘stay at home and get well’ days


You have a dedicated contact person always ready to answer all your questions. Just write to Estel Pukk, the Group Head of WOW Support Services Area, or call her at +372 508 4054.


Fill in the form below or send us an email jobs@bigbank.eu by 23:59, October 31, 2017.

Are you a good fit?