Employee Experience Manager (Group)
Area: WOW Support Services
Location: Tallinn, Estonia
Type: Permanent, full-time
What you'll be doing
You are the driving force behind employee experience, a competitive advantage to become the most recommended digital financial service provider in the countries we operate. To get there, we need a professional and committed team who is proud of working in Bigbank.
Why is this important to Bigbank?
All Bigbankers understand their role in delivering our vision and strategy, what they need to do to be better tomorrow than today and feel their voice is heard throughout their lifecycle from the first contact during the recruitment process until their last working day in Bigbank.
How you'll spend your day
Driving senior managers to improve #bigbankwow (Bigbank Way of Working), while focusing on Bigbank business strategy, vision, mission
Supporting senior managers in empowering teams to deliver results through proactively developing relationships with company managers where delivery is always employee-centric, through goals, main messages, next steps and clear ownership
Providing guidance, support, editing, coaching and feedback to increase productivity and being digitally savvy for all Bigbankers in various communication-related activities improving the employee experience
Continuing the evolution of Bigbanker personas to better understand Bigbanker pain points and drive the improved processes
Cultivating the 'test, implement, test, change, repeat' mindset within daily activities of WOW Support Services and other teams
Designing information sharing as an experience, focusing on Bigbanker’s personal experience, both with a strategic and hands-on approach. The result: tested simple solutions and tools directly contributing to employee satisfaction, productivity, and enjoyable work at Bigbank
Developing the global image of Bigbank through an engaged and collaborative digital employee experience with a strong focus on storytelling, e.g. content plan across all internal/external channels
Driving the implementation of strategies and initiatives which start conversations, support and influence both internal and external communications and inspire Bigbank global brand
Designing customised solutions according to stakeholders, goals and data-driven decision-making to ensure Bigbank productivity, including strategic and tactical plans/initiatives, e.g. info flow to improve banking-related knowledge
Constantly developing information sharing, content and change management tools and processes in Bigbank intranet (incl. guidelines and handbooks, channels for #bigbankwow) and elsewhere
Training and developing Bigbankers regarding digital employee-related communication processes and utilising #bigbankwow & @lifeatbigbank opportunities for business
Things you’re already doing:
You believe employee engagement delivers business results and know how to keep the engagement constantly at high level.
You have experience with service design, user experience and project management, preferably from a multicultural team/cross-border organisation.
You have a digital mindset, you know what social is about and how to cultivate it.
You have consulted and/or coached top and middle level managers in employee experience related matters.
You have mapped, developed and used various internal communication tools and methods.
You have an internal training experience in delivering effective messages and other internal communication related topics.
You are familiar with internal communication and employer branding related best practices.
You can work both individually and in a team and know how to manage many projects simultaneously at a high quality level.
You have excellent verbal and written communication skills in both English and Estonian, including very good content writing skills.
You have higher education in social sciences.
Things we're working on
First we transformed from old school offices-based banking to purely digital banking. Next we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of microservices, renewing our entire technology stack.
Tools you'll be working with
Confluence, Jira, Service Desk, MS Office, Canva, Surveymonkey, Pigeonhole, Medium, Instagram, LinkedIn
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional and personal development
'Let's do this' mentality in international banking environment
Monthly sports benefit + free participation at 2 national sport events
Global WOW team empowering you more you can hope for :)
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just write to Estel Pukk, the Group Head of WOW Support Services Area, or call her at +372 508 4054.
Fill in the form below or send us an email firstname.lastname@example.org by 23:59, October 31, 2017.