Area: Customer Relationship Management Area, Cross-Border Unit
Location: Tallinn, Estonia
Type: Permanent, full-time
What you'll be doing
You will serve our customers in the Cross-Border Unit (Netherlands, Austria and Germany) via available communication channels e.g. email, phone calls. No worries, you will only communicate with Dutch speaking customers.
Why is this important to Bigbank?
We like our customers and want them to have a delightful user experience. In order to achieve this, omni-channel customer experience is key to us. Here's where you come in.
How you'll spend your day
You will communicate with Dutch customers via phone and email and solve their issues and offer them the best possible solutions.
You will deal with different documents and contracts and need to insert necessary data to our systems.
You will have your own customer portfolio to manage.
You will make suggestions how we can improve our processes and carry out developments which are in your power.
You will sell Bigbank’s brand to our customers abroad.
You will be a part of digital banking.
Things you’re already doing:
You have previous experience in customer service.
You can communicate in Dutch and English.
You have internal drive for excellence and getting things done.
You have business mindset, proactive attitude, an eye for details and enjoy working in an international team.
You are jolly good fun.
Things we're working on
First we transformed from old school offices-based banking to purely digital banking. Next we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are reaching to give the best customer service to our partners and customers.
Tools you'll be working with
Jira, Confluence, Genesys, Forpost, MS Office
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional and personal development
'Let's do this!' mentality in international banking environment
Monthly sports benefit + free participation at 2 national sport events
Diverse internal events
Permanent, full time job position (or less if you want)
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just write to Benjamin Klasche, the Head of Cross-Border Unit.
Fill in the form below or send us an email firstname.lastname@example.org