Area: Customer Relationship Management
Location: Tallinn, Estonia
Type: Permanent, full-time
What you'll be doing
You will carry out and be in control of regular and ad-hoc reporting and support quality decision-making in the Customer Relationship Management Area over Bigbank Group.
Why is this important to Bigbank?
We like our customers and want them to have a delightful user experience. To provide this to our customers, we need high-level analysis that is the basis for making better business decisions in the organisation. This is where you come in!
How you'll spend your day
Carrying out regular CRM area related reporting.
Initiating and communicating ad-hoc analysis based on business needs.
Testing and analysing ideas and hypotheses to provide input for decisions making.
Analysing data, discovering and solving real problems and building metrics and business cases to improve decision-making.
Things you’re already doing:
You have experience in business modelling and analysis.
You have experience working with large datasets.
You have advanced analytical skills and interest in BI tools (e.g. Tableau, QlickView).
You have good presentation and self-expression skills.
You are ambitious with internal drive for excellence and constantly want to improve.
Things we're working on
First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new business growth enabling banking platform.
Tools you'll be working with
Jira, Confluence, Tableau, ZOOM
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional and personal development
'Let's do this' mentality in international banking environment
Monthly sports benefit + free participation at 2 national sport events
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just write to Triin Liisma, the Head of WOW Support Services, Tallinn, or call her at +372 5665 8813.
Send us an email email@example.com by September 23rd, 2018.