What you'll be doing

    You will carry out and be in control of regular and ad-hoc reporting and support quality decision-making in the Customer Relationship Management Area over Bigbank Group.

Why is this important to Bigbank?

We like our customers and want them to have a delightful user experience. To provide this to our customers, we need high-level analysis that is the basis for making better business decisions in the organisation. This is where you come in!

How you'll spend your day

  • Carrying out regular CRM area related reporting.

  • Initiating and communicating ad-hoc analysis based on business needs.

  • Testing and analysing ideas and hypotheses to provide input for decisions making.

  • Analysing data, discovering and solving real problems and building metrics and business cases to improve decision-making.

Things you’re already doing:

  • You have experience in business modelling and analysis.

  • You have experience working with large datasets.

  • You have advanced analytical skills and interest in BI tools (e.g. Tableau, QlickView).

  • You have good presentation and self-expression skills.

  • You are ambitious with internal drive for excellence and constantly want to improve.

Things we're working on

First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new business growth enabling banking platform.

Tools you'll be working with

Jira, Confluence, Tableau, ZOOM

You'll be rewarded like this

  • Competitive salary (reviewed yearly based on your performance)

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram

  • Good conditions for professional and personal development

  • 'Let's do this' mentality in international banking environment

  • Monthly sports benefit + free participation at 2 national sport events

  • Additionally 2 paid important personal days

  • 3 paid ‘stay at home and get well’ days


You have a dedicated contact person always ready to answer all your questions. Just write to Triin Liisma, the Head of WOW Support Services, Tallinn, or call her at +372 5665 8813.


Send us an email jobs@bigbank.eu by September 23rd, 2018.