Area: Cross-Border Unit, CRM area
Location: Tallinn, Estonia
Type: Permanent, full-time or part-time
What you'll be doing
Your main responsibility is to serve clients in the cross-border countries (Germany, Austria and Netherlands) of Bigbank via available communication channels. You can work full-time or part-time and the working times are between 9 to 18.
Why is this important to Bigbank?
We like our customers and want them to have a delightful user experience. This is where you come in. High-quality customer service is the backbone of successful sales. The sales of deposits are necessary to finance the business of the bank.
How you'll spend your day
You will serve customers in Cross-Border countries of Bigbank via email and phone
You will advice Cross-Border customers quickly, qualitatively and friendly
You will manage customer portfolio according to agreed internal regulations
You will introduce services of the bank and sells bank’s products to the customers
You will ensure timeliness and correctness of documents, processes and operations that are necessary for administering a deposit
Things you’re already doing:
You are fluent in both German and English, knowledge of Dutch language is an advantage.
You have very good communication skills.
You are tech savvy and know your way around basic computer applications.
You are inspired to try and use new technologies and tools.
You are able to work both individually and in a team.
Things we're working on
First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of micro services, renewing our entire technology stack.
Tools you'll be working with
MSOffice, banking software, Confluence
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional and personal development
'Let's do this' mentality in international banking environment
Monthly sports benefit + free participation at 2 national sport events
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just write to Benjamin Klasche, the Head of Cross-Border Unit.
Fill in the form below or send us an email email@example.com by 20th November 2017.