What you'll be doing

    Your main responsibility is to serve clients in the cross-border countries (Germany, Austria and Netherlands) of Bigbank via available communication channels. You can work full-time or part-time and the working times are between 9 to 18.

Why is this important to Bigbank?

We like our customers and want them to have a delightful user experience. This is where you come in. High-quality customer service is the backbone of successful sales. The sales of deposits are necessary to finance the business of the bank.

How you'll spend your day

  • You will serve customers in Cross-Border countries of Bigbank via email and phone

  • You will advice Cross-Border customers quickly, qualitatively and friendly

  • You will manage customer portfolio according to agreed internal regulations

  • You will introduce services of the bank and sells bank’s products to the customers

  • You will ensure timeliness and correctness of documents, processes and operations that are necessary for administering a deposit

Things you’re already doing:

  • You are fluent in both German and English, knowledge of Dutch language is an advantage.

  • You have very good communication skills.

  • You are tech savvy and know your way around basic computer applications.

  • You are inspired to try and use new technologies and tools.

  • You are able to work both individually and in a team.

Things we're working on

First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of micro services, renewing our entire technology stack.

Tools you'll be working with

MSOffice, banking software, Confluence

You'll be rewarded like this

  • Competitive salary (reviewed yearly based on your performance)

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram

  • Good conditions for professional and personal development

  • 'Let's do this' mentality in international banking environment

  • Monthly sports benefit + free participation at 2 national sport events

  • Additionally 2 paid important personal days

  • 3 paid ‘stay at home and get well’ days

Logistics

You have a dedicated contact person always ready to answer all your questions. Just write to Benjamin Klasche, the Head of Cross-Border Unit.

Apply

Fill in the form below or send us an email jobs@bigbank.eu by 20th November 2017.

Are you a good fit?