Cross-Border Service Specialist (German speaking)
Unit: Cross-Border Unit
Location: Tallinn, Estonia
Type: Permanent, full-time
What you'll be doing
You will be responsible for branding Bigbank and deposit product in our cross-border countries.
You will manage and analyze the Austrian and German deposit portfolio.
You will serve customers in German via email and phone.
You will help us to become the most recommended financial services provider in the countries we operate in.
Why is this important to Bigbank?
We like our customers and want them to have a delightful user experience. This is where you come in. High quality customer service is the backbone of successful sales. The sales of deposits are necessary to finance the business of the bank.
How you'll spend your day
You will serve customers in cross-border countries of Bigbank via email and phone.
You will advise cross-border customers quickly, qualitatively and friendly.
You will be involved in developing improvements of our services.
You will ensure timeliness and correctness of documents, processes and operations that are necessary for administering a deposit.
You will be creating content to increase the brand awareness and trustworthiness in cross-border countries.
Things you’re already doing:
You are fluent in German and English.
You have very good communication skills.
You are tech savvy and know your way around basic computer applications.
You are inspired to try and use new technologies and tools.
You are able to work both individually and in a team.
Things we're working on
First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for an excellent experience. We focused on building a new Banking platform, that we just implemented in all the countries of our operations. Now, we are seeking our next challenge.
Tools you'll be working with
Genesys, MS Office, banking software, Atlassian tools: Confluence.
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional development and/or support in obtaining professional certification
Monthly sports benefit + free participation at 2 national sports events
3 paid ‘stay at home and get well’ days
Additionally 2 paid important personal days
You have a dedicated contact person always ready to answer all your questions. Just write to Kristiina Pedanik, the WOW Support Specialist, or call her at +372 51 83 017.
Send us an email firstname.lastname@example.org by May 29th, 2020.