Cross-Border Service Specialist (Dutch speaking)
Unit: Cross-Border Unit
Location: Tallinn, Estonia
Type: Permanent, full-time
What you'll be doing
You will serve customers in the Netherland via email and phone.
You will help us to become the most recommended financial provider in the countries we operate.
You will be responsible branding Bigbank and deposit product in our cross-border countries.
Why is this important to Bigbank?
We like our customers and want them to have a delightful user experience. This is where you come in. High quality customer service is the backbone of successful sales. The sales of deposits are necessary to finance the business of the bank.
How you'll spend your day
You will serve customers in cross-border countries of Bigbank via email and phone.
You will advice cross-border customers quickly, qualitatively and friendly.
You will be involved in developing improvements of our services.
You will ensure timeliness and correctness of documents, processes and operations that are necessary for administering a deposit.
You will be creating content to increase the brand awareness and trustworthiness in cross-border countries.
Things you’re already doing:
You are fluent in Dutch and English.
You have very good communication skills.
You are tech savvy and know your way around basic computer applications.
You are inspired to try and use new technologies and tools.
You are able to work both individually and in a team.
Things we're working on
First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of micro services, renewing our entire technology stack.
Tools you'll be working with
Gensys, MS Office, banking software, Atlassian tools: Confluence.
You'll be rewarded like this
Competitive salary (reviewed yearly based on your performance)
Good conditions for professional development and/or support in obtaining professional certification
Monthly sports benefit + free participation at 2 national sports events
Additionally 2 paid important personal days
3 paid ‘stay at home and get well’ days
You have a dedicated contact person always ready to answer all your questions. Just write to Sietse Hermans, the Head of Cross-Border Unit, or call him at +372 668 1552.
Send us an email email@example.com by March 20th, 2019.