What you'll be doing

  • You will serve customers in the Netherlands via email and phone and be involved in developing improvements in our services.

  • You will help us to become the most recommended financial provider in the countries we operate.

  • You will be responsible branding Bigbank and deposit product in our Cross-Border countries.

Why is this important to Bigbank?

We like our customers and want them to have a delightful user experience. This is where you come in. High quality customer service is the backbone of successful sales. The sales of deposits are necessary to finance the business of the bank.

How you'll spend your day

  • You will serve customers in Cross-Border countries of Bigbank via email and phone.

  • You will advise Cross-Border customers quickly, qualitatively and friendly.

  • You will be involved in developing improvements of our services.

  • You will ensure timeliness and correctness of documents, processes and operations that are necessary for administering a deposit.

  • You will be creating content to increase the brand awareness and trustworthiness in Cross-Border countries.

Things you’re already doing:

  • You are fluent in Dutch and English.

  • You have very good communication skills.

  • You are tech savvy and know your way around basic computer applications.

  • You are inspired to try and use new technologies and tools.

  • You are able to work both individually and in a team.

Things we're working on

First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new banking platform made up of micro services, renewing our entire technology stack.

Tools you'll be working with

Genesys, MS Office, banking software, Atlassian tools: Confluence.

You'll be rewarded like this

  • Competitive salary (reviewed yearly based on your performance)

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram

  • Good conditions for professional development and/or support in obtaining professional certification

  • Team events

  • Monthly sports benefit + free participation at 2 national sports events

  • 3 paid ‘stay at home and get well’ days

  • Additionally 2 paid important personal days


You have a dedicated contact person always ready to answer all your questions. Just write to Triin Liisma, the Head of WOW Support Services, Tallinn or call her +372 5665 8813.


Send us an email jobs@bigbank.eu.