What you'll be doing

    You will be analysing the voice of the customer and interacting with the stakeholders in order to tidentify possibilities for improvement. You will work together with subject matter experts, designers and engineers to deliver customer-centric products and features.

Why is this important to Bigbank?

We like our customers and want them to have a delightful user experience throughout all our channels. To provide this to our customers, we need solid technological solutions as well as new innovative ways to make the life of our customers better. Here's where you come in.

How you'll spend your day

  • Working closely with the Product Manager in planning and creating new opportunities for development.

  • Gathering information and input from our customers, stakeholders and developers.

  • Analysing data and creating Epics and user stories based upon this.

  • Facilitating communications between technology teams and the business stakeholders.

Things you’re already doing:

  • You have experiences in resolving complex problems and can focus on creating valuable and practical solutions..

  • You are capable of dealing with multiple stakeholders taking into account their wishes and needs.

  • You can communicate in English.

  • You have good analytical skills and ability to see the big picture.

  • You are ambitious with internal drive for excellence and constantly want to improve.

Things we're working on

First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for excellent experience. Now, we are building a new business growth enabling banking platform.

Tools you'll be working with

Atlassian: Jira and Confluence, Tableau, ZOOM

You'll be rewarded like this

  • Competitive salary (reviewed yearly based on your performance)

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram

  • Good conditions for professional and personal development

  • 'Let's do this' mentality in international banking environment

  • Additionally 2 paid important personal days

  • 3 paid ‘stay at home and get well’ days


You have a dedicated contact person always ready to answer all your questions. Just write to Signe Virolainen, the Head of WOW Support Services in Tartu.


Send us an email jobs@bigbank.eu by September 11th, 2019.