What you'll be doing

You will be analysing the voice of the customer and interacting with the stakeholders in order to identify possibilities for improvement. You will work together with subject matter experts, designers and engineers to deliver customer-centric products and features.

Why is this important to Bigbank?

Our own employees are directly affected by what we do. Thus, our goal is to provide them the best technological solutions with good user experience. We try to make their lives better by automating their daily tasks as much as possible and modernise systems.

How you'll spend your day

  • Working closely with the Product Manager in planning and creating new opportunities for development.

  • Gathering information and input from our customers, stakeholders, and developers.

  • Analysing data and create Epics and user stories based upon this.

  • Facilitating communications between technology teams and the business.

Things you’re already doing:

  • You have experiences in resolving complex problems and can focus on creating valuable and practical solutions.

  • You are capable of dealing with multiple stakeholders taking into account their wishes and needs.

  • You can communicate in English.

  • You have good analytical skills and the ability to see the big picture.

  • You are ambitious with an internal drive for excellence and constantly want to improve.

Things we're working on

First, we transformed from old school offices-based banking to purely digital banking. Next, we dove into the digital journeys of our customers and figured out what they need for an excellent experience. We focused on building a new Banking platform, that we just implemented in all the countries of our operations. Now, we are seeking our next challenge.

Tools you'll be working with

Atlassian: Jira and Confluence, Tableau, Fleep, ZOOM

You'll be rewarded like this

  • Interesting position and challenging work.

  • Competitive salary (reviewed yearly).

  • Good conditions for professional and personal development.

  • 'Let's do this' mentality in international banking environment.

  • Monthly sports benefit + free participation at 2 national sport events.

  • Good people to collaborate with – check out @lifeatbigbank and #bigbankwow at Instagram.


You have a dedicated contact person always ready to answer all your questions. Just write to Airit Kasvand, the WOW Support Specialist.


Send us an email jobs@bigbank.eu